Warranty & Guarantee
Milton’s Bath Enamel Repairs provides professional repair, re-enamelling and resurfacing services for baths, shower trays, sinks and other sanitaryware.
Full Re-Enamelling & Resurfacing – 5-Year Warranty
Full bath, shower tray and sink re-enamelling/resurfacing services are covered by a 5-year warranty against failure of the newly applied coating through peeling, flaking or cracking, subject to the exclusions and conditions set out in these Terms & Conditions.
When correctly cleaned, cared for and maintained, a professionally re-enamelled/resurfaced surface would normally be expected to provide approximately 10–15 years or more of useful service, depending on usage, maintenance and environmental conditions.
This is an expected lifespan and does not constitute a 10–15 year warranty or guarantee.
Spot Repairs – 1-Year Warranty
Minor spot repairs, including chip repairs to baths, shower trays and sinks, are covered by a 1-year warranty, subject to the exclusions and conditions contained within these Terms & Conditions.
The warranty applies specifically to failure of the repaired area caused by peeling, flaking or cracking of the coating.
It does not cover new damage, accidental damage, misuse, staining, poor maintenance, plumbing problems, structural issues, water ingress or damage caused by third parties.
Warranty Exclusions
The warranty does not cover the following:
1. Scratches, Chips, Scuffs & Accidental Damage
Any scratches, chips, scuffs, holes, dents, marks, blemishes, burns or other physical damage occurring after completion of our work are not covered unless directly caused by a Milton’s Bath Enamel Repairs technician during the original works.
2. Limescale & Hard-Water Deposits
Limescale, mineral deposits, hard-water staining or discolouration caused by water quality are not covered.
Cleaning and preventing the build-up of limescale is the customer’s responsibility.
3. Rust & Corrosion
Any existing rust identified during the resurfacing process will be treated as part of the preparation where appropriate.
Rust or corrosion that subsequently develops, including around taps, wastes or overflows, is not covered.
Subsequent rust may be caused by water ingress, leaks, plumbing problems or deterioration beneath or around the surface.
4. Staining & Discolouration
Staining or discolouration caused by external substances is not covered.
This includes, but is not limited to, hair dye, bath bombs, cosmetics, cleaning products, chemicals, paint and other staining substances.
5. Silicone
Mould, staining, discolouration, deterioration, separation or peeling of silicone is not covered by the resurfacing warranty.
Where silicone is replaced as part of our work, it must subsequently be properly cleaned and maintained by the customer.
6. Cleaning, Maintenance & Misuse
Damage or deterioration caused by inadequate cleaning, incorrect cleaning products, abrasive products, harsh chemicals, poor maintenance, misuse or neglect is not covered by the warranty.
The customer is responsible for following the aftercare and cleaning instructions provided.
7. Dropped Objects & Impact Damage
Damage caused by an object being dropped onto or striking the repaired or resurfaced surface is not covered.
This includes chips, cracks, dents, scratches and scuffs.
Where possible, Milton’s Bath Enamel Repairs may be able to repair such damage for an additional charge.
8. Replacement of Taps, Wastes, Overflows or Other Fittings
Damage caused by the removal, replacement, adjustment or installation of taps, wastes, overflows or other fittings after resurfacing is not covered.
Where possible, we may be able to carry out a spot repair to the affected area for an additional charge.
9. Damage During the Initial 24-Hour Curing Period
The newly repaired or resurfaced area must not be used, touched, rubbed, cleaned, exposed to water or otherwise disturbed for at least 24 hours after completion, or for any longer period specifically advised by our technician.
Damage caused during the curing period is not covered.
10. Damage Caused by Other Trades or Subsequent Works
No other works should be carried out in or around the resurfaced area during the required curing period.
Damage caused by plumbers, decorators, electricians, plasterers, builders, cleaners or any other third party is not covered by our warranty.
Any subsequent damage falling outside the warranty may still be repairable by Milton’s Bath Enamel Repairs. Where possible, we will provide a quotation for the required remedial work.
Call-Out Fee
Our standard call-out fee is £100 + VAT.
This fee applies where a Milton’s Bath Enamel Repairs technician is required to attend a property for an inspection, assessment or call-out.
Where an issue reported as a warranty claim is inspected and found to have been caused by something excluded from our warranty, the £100 + VAT call-out fee may apply, together with any additional repair charges agreed with the customer.
Masking Tape & Surface Damage
To carry out our work safely and to a professional standard, we must fully mask and protect the surrounding bathroom area using professional masking tapes and protective materials.
While reasonable care is always taken, masking tape can occasionally lift, mark or damage existing surfaces, particularly newly painted walls, wallpaper, bath panels, decorative finishes or surfaces where paint or other finishes have poor adhesion.
By allowing us to proceed with the work, the customer acknowledges and accepts this risk.
We cannot accept liability or provide financial reimbursement for paintwork, wallpaper, bath panels, decorative finishes or other surfaces that are marked, lifted, peeled or otherwise damaged as a result of the reasonable application or removal of masking tape required to complete the work.
Customers should inform us before work begins of any newly painted, delicate, damaged or recently decorated surfaces.
Bath Mats
We strongly advise customers not to use bath mats, particularly mats with suction cups, on any repaired, re-enamelled or resurfaced bath or shower tray.
Bath mats can trap moisture, limescale and other deposits beneath the mat. Suction cups may also place repeated stress on the resurfaced coating and can potentially cause marking, lifting, peeling or other damage.
If the coating becomes damaged, moisture may reach the underlying surface and could contribute to further deterioration or corrosion.
Any damage, deterioration, staining, limescale, lifting, peeling, rust or other issues caused or contributed to by the use of a bath mat are excluded from our warranty.
This exclusion applies to all customers, including domestic properties, landlords, hotels and other commercial premises.
Crack Repairs – 3-Month Warranty
Crack repairs are covered by a 3-month (12-week) warranty from the date the repair is completed.
Cracks can occur because of underlying structural or installation issues that cannot necessarily be identified or corrected as part of a surface repair.
These may include movement in the floor or supporting structure, inadequate support beneath a bath or shower tray, incorrect installation, excessive flexibility or movement in the original item.
A repaired crack may therefore reappear if the bath or shower tray continues to move, flex or experience structural stress when weight is applied.
Our warranty covers failure of the repair itself but does not cover cracking or failure caused by movement, flexing, inadequate support, incorrect installation, structural movement or other underlying conditions outside our control.
Rust Repairs – No Warranty
Rust and corrosion repairs are not covered by our warranty.
Rust occurs where the underlying metal has been exposed to moisture and oxygen.
During a rust repair, we will take reasonable steps to remove and treat accessible corrosion before preparing, filling and refinishing the affected area.
However, we cannot guarantee that corrosion has not developed beneath, behind or around areas that are inaccessible to us.
Where a bath, sink or shower tray is enclosed, tiled in or has a panel that cannot reasonably be removed, our technicians may only be able to treat the accessible surface.
We cannot accept responsibility for corrosion originating from inaccessible areas.
Rust may also return as a result of leaks, water ingress, leaking taps, wastes, overflows, pipework or other plumbing problems.
These underlying issues are outside the scope of our repair service and should be addressed separately by an appropriately qualified person.
Natural Contours, Imperfections & Existing Defects
Older baths, sinks and shower trays, particularly cast-iron and steel items, may contain natural contours, uneven areas, manufacturing marks, blemishes and other imperfections within their original surface.
Our resurfacing process involves preparing, sanding, repairing where appropriate and applying a new coating to the existing item.
Resurfacing does not change the underlying shape, structure or contours of the original item.
Existing manufacturing characteristics, age-related imperfections and underlying defects may therefore remain visible after resurfacing.
Our service is intended to substantially improve and restore the appearance of an existing item. It should not be regarded as producing a completely new factory-manufactured item.
Kitchen Sinks – No Warranty
We do not provide a warranty on resurfacing or repairs to kitchen sinks due to the particularly heavy level of wear and tear to which kitchen sinks are normally subjected.
Kitchen sinks regularly come into contact with pots, pans, cutlery, knives, crockery and other hard or sharp objects that can scratch, chip or otherwise damage a repaired or resurfaced coating.
Where appropriate, we may carry out minor repairs to accessible areas of kitchen sinks.
We generally do not undertake resurfacing repairs to heavily used areas where the nature of the use makes a lasting repair unsuitable.
Cleaning & Aftercare
Correct cleaning and maintenance are essential to maximise the lifespan of your repaired or resurfaced surface.
Recommended Cleaning
Use mild, non-abrasive spray cleaners suitable for bathroom surfaces. Apply the cleaner, allow it to work briefly and wipe the surface using a soft sponge or cloth.
Products such as mild bathroom spray cleaners may be used, provided they are non-abrasive and do not contain harsh chemicals.
Do Not Use Abrasive Cleaning Products
Do not use abrasive cleaning products or equipment, including:
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Metal scourers or scrubbies
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Heavy-duty scouring pads
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Abrasive powders
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Brasso or similar products
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Other abrasive cleaning materials
These products can scratch, dull, discolour or damage the coating.
Do Not Use Bleach or Harsh Chemicals
Do not use bleach or other harsh chemicals on the resurfaced area, as repeated use may dull, stain or otherwise affect the finish.
Do Not Use Abrasive Cream Cleaners
Do not use abrasive cream cleaners, including products such as Cif Cream, as repeated abrasive cleaning may dull or damage the surface.
Initial 24-Hour Curing Period
The newly repaired or resurfaced surface must be left completely undisturbed for a minimum of 24 hours after completion, or for any longer curing period advised by our technician.
It must not be used, cleaned or exposed to water during this period.
Damage caused by failure to follow our cleaning and aftercare instructions is excluded from the warranty.
On-Site Resurfacing & Finish Expectations
Baths, shower trays, sinks and similar products are originally manufactured under controlled factory conditions using specialist manufacturing processes that cannot be reproduced inside a customer’s property.
Our work is carried out on site within an existing bathroom or property.
Although our technicians take reasonable precautions to prepare the working environment and achieve a high-quality finish, it is impossible to create completely sterile, dust-free factory conditions.
Small amounts of airborne dust or other environmental particles may therefore occasionally settle on a newly coated surface during application or curing and may result in minor imperfections.
Minor imperfections that are consistent with an on-site resurfacing process and which do not materially affect the use or overall appearance of the item are not considered a failure of the coating or workmanship.
Pinholes & Existing Surface Imperfections
Older or worn surfaces may contain small pinholes, pores, pits, black dots or other imperfections in the original substrate or enamel.
Where these originate from the original item or underlying surface, they may remain or become visible following resurfacing.
Existing manufacturing defects, age-related deterioration, previous repairs, corrosion, damage or other imperfections in the underlying item can also affect the final appearance.
Where additional work is required to address defects that could not reasonably have been identified before work commenced, we will inform the customer where practicable.
Additional remedial work may be subject to an additional charge.
Repair & Resurfacing Versus Replacement
Milton’s Bath Enamel Repairs provides repair and resurfacing as an alternative to removing and replacing existing baths, shower trays, sinks and other items.
Although our aim is to achieve the highest-quality finish reasonably possible, a repaired or resurfaced item remains an existing item and does not become a brand-new factory-manufactured product.
The final result may therefore retain characteristics associated with the item’s age, condition, original manufacture, previous repairs and the environment in which the resurfacing work is carried out.
Health & Safety – Paints, Primers & Spraying
As part of our repair, re-enamelling and resurfacing processes, Milton’s Bath Enamel Repairs uses professional-grade paints, primers, hardeners, solvents and other chemical products. These may include 2K (two-component) paint systems, primers and coatings which can produce potentially harmful vapours, fumes and airborne spray mist during application.
For health and safety reasons, customers, occupants and other persons must not remain in or enter the bathroom or immediate spraying/work area while spraying is taking place.
We strongly recommend that children, babies, pregnant persons, elderly persons, pets and anyone with asthma, respiratory conditions or other health vulnerabilities are kept away from the property while spraying is taking place and until the area has been appropriately ventilated and the technician advises that spraying has been completed.
Our technicians use appropriate professional protective equipment and working procedures when applying these products.
Customers must not enter the work area, interfere with protective equipment or ventilation arrangements, or remove any masking or protective materials while work is being carried out.
The property should be adequately ventilated following completion of the spraying process. Customers must follow any instructions given by our technician regarding ventilation, re-entry into the work area and the curing of the newly coated surface. Milton’s Bath Enamel Repairs cannot accept responsibility for exposure resulting from a customer, occupant or third party failing to follow the health and safety instructions written here.
General Warranty Conditions
Our standard warranties are:
Full bath, shower tray and sink re-enamelling/resurfacing: 5 years, covering failure of the newly applied coating through peeling, flaking or cracking, subject to all exclusions contained within these Terms & Conditions.
Minor and spot repairs: 1 year, subject to the exclusions contained within these Terms & Conditions.
Crack repairs: 3 months (12 weeks), subject to the crack-repair exclusions above.
Rust repairs: No warranty.
Kitchen sink repairs/resurfacing: No warranty.
The warranty does not cover accidental or physical damage, scratches, chips, dents, impact damage, burns, staining, limescale, rust, mould, structural movement, plumbing problems, water ingress, damage caused by other trades, incorrect cleaning, misuse, neglect, bath mats or damage caused by circumstances outside our reasonable control.
Access for Warranty Inspections
Where a customer makes a warranty claim, Milton’s Bath Enamel Repairs must be given reasonable access to the property and repaired item so that we can inspect the reported issue and determine its cause.
We may require photographs, videos or other reasonable information before arranging an inspection.
Failure or refusal to provide reasonable access to inspect an alleged defect may prevent us from assessing or carrying out remedial work under the warranty.
Fixtures, Fittings & Plumbing
Milton’s Bath Enamel Repairs technicians are employed to undertake specialist repair and resurfacing work.
They are not plumbers, electricians or other specialist tradespeople unless expressly stated otherwise.
Where it is reasonably necessary to loosen or remove taps, handles, wastes, overflows or other fittings to undertake our work, reasonable care will be taken.
We cannot accept responsibility for failure or damage resulting from pre-existing deterioration, corrosion, seized components, brittle fittings, defective plumbing or fittings that cannot reasonably be removed or reinstated because of their age or condition.
Any plumbing, electrical, structural or other specialist work required should be undertaken by an appropriately qualified tradesperson.
Expiry of Warranty
Once the applicable warranty period has expired, any subsequent inspection, repair or remedial work will be chargeable at our prevailing rates.
Where an issue reported during the warranty period is inspected and found to have been caused by something excluded from the warranty, our standard £100 + VAT call-out fee may apply, together with any additional repair charges agreed with the customer.
